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If a product is faulty within the first 30 days, the customer must contact the manufacturer in the first instance to obtain a DOA authorisation.
The Returns Request Form (below) must then be completed in full. Customer services will then request an RMA to be raised with the supplier prior to any collections.
PLEASE NOTE: Anything over the DOA period should be dealt with direct with manufacturer warranty.
Refunds will only be processed once the product has been collected by us and checked by the manufacturer and Servers Plus have been credited.
If stock is ordered in error the customer must complete the returns process which will be passed to customer services.
Customer Services will email the customer the terms of the return and what criteria the stock must meet. Only when the customer has confirmed in writing will a return be authorised.
All returns will be subject to the general terms and conditions of Servers Plus and Target Components Ltd.